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• Unlocking and Pointing a gateway to a custom host or IP address (Enterprise/Express/MINE)

  If you need to Unlock and/or Point a gateway to a custom host or IP address such as iMonnit Enterprise, iMonnit Express, or Monnit MINEVery popular

• Updating a Gateway's Firmware for Ethernet or Cellular Gateways

  How to update the firmware on a gateway through iMonnit Online for Ethernet or Cellular gateways Keeping the gateway's firmware is an important step to resolving some unexpected issues. Firmware updates for Ethernet and cellular gateways are made available periodically through the iMonnit Online portal. In order for a gateway to update firmware, it must be communicating with the iMonnit Online portal (there is no manner by which a gateway's firmware can be updated locally or through iMonnit EVery popular

• Ethernet Gateway 4 - Accessing local configuration page (HTTP Interface) Locally

  If you are attempting to configure your gateway using the local configuration page (HTTP Interface) of an Ethernet Gateway 4 LocallyVery popular

• Using the Ethernet Gateway 4 on a private MODBUS TCP or SNMP Network

  If you are using your Ethernet Gateway 4 on a private MODBUS TCP or SNMP network (Default Interface disabled) Using the Ethernet Gateway 4 on a private MODBUS TCP or SNMP network The Ethernet Gateway 4 offers MODBUS TCP and SNMP Interfaces which you can poll to receive sensor data for retrieval in MODBUS TCP or SNMP networks. These interfaces are disabled by default, but they can be enabled through iMonnit software or through the local configuration page (HTTP Interface) of the gateway wVery popular

• Ethernet Gateway 4 Not Connecting

  If an Ethernet Gateway 4 is not Connecting to iMonnit Online The Ethernet Gateway 4 (EGW4) operates on a local Ethernet network which requires a connection to the Internet to deliver data to the iMonnit Online portal (also known as the Default Interface) over outbound TCP port 3000. There are a few conditions which must be met in order to allow for the traffic to be successfully delivered to the iMonnit Online portal. This article will address these requirements and provide steps for diagnosisVery popular

• Reform Gateway Network

  Reform Gateway Network Reforming a gateway's network The Reform command for gateways performs a function which may be necessary in some scenarios. This article will outline the processes involved in Reforming a gateway's network. Download Sensor List: How sensors are authorized to communicate with a gateway The Reform function has a specific operation in relation to the gateway's sensor network. After a sensor is added to a sensor network through the iMonnit software, the gateVery popular

• MODBUS TCP Interface

  Using the MODBUS TCP Interface of an Ethernet Gateway 4 The Monnit Ethernet Gateway offers a MODBUS TCP Interface by which you can access gateway and sensor information directly via MODBUS TCP poll requests. Modbus TCP is the Modbus RTU protocol with a TCP interface that operates over EthVery popular

• Configuring Sensor Readings History Timestamp to Include Seconds

  Including seconds in the Readings history of a sensor in the iMonnit Online Portal The iMonnit Online Portal offers the ability to include seconds in the timestamp displayed under sensor Readings history. This preference can be applied at the account level, and also at the user level. This article will provide steps in configuring these preferences. ![Time Format - Seconds](https://storage.Very popular

• Pointing a Monnit Ethernet or Cellular Gateway Back to iMonnit Online

  Pointing a Monnit Ethernet or Cellular Gateway back to the iMonnit Online portal (not USB Gateways) There are occasions where you need to point a gateway back to the iMonnit Online Portal after the gateway has already been pointing and communicating with a local server like iMonnit Enterprise, Express, or MINE. This article will provide information on doing so. **** It is important to understand that when you first point a gateway away from the iMonnit OnlineVery popular

• Troubleshooting a USB Wireless Sensor Adapter or USB Gateway

  If you find that your USB Wireless Sensor Adapter or USB Gateway is not sending data to iMonnit Online When setting up (or if your Gateway stops communicating) this article will be useful in troubleshooting your USB Wireless Sensor Adapter or USB Gateway. Status There is a Status displayed in the Monnit Link Configuration Utility which lets you know if the gateway is communicating with the PC. Unknown: The gateway is not being detected by the Monnit Link Gateway Utility. It may be dPopular

• Monnit 4G LTE Gateway Not Connecting (data plan through Monnit)

  If a 4G LTE Gateway is not Connecting to iMonnit Online (when activated with cellular service through Monnit) When a 4G LTE Gateway will not connect to iMonnit Online: Monnit offers 4G LTE cellular plans provided throuPopular

• Understanding Monnit Ethernet Gateway Ports

  Monnit Ethernet Gateway Network Requirements Monnit Ethernet Gateways connect to a physical Ethernet network, and send data to the iMonnit server using TCP/IP communication. This article will detail the requirements for allowing the gateway to successfully communicate with an iMonnit Server. Standard HTTP and HTTPS traffic Ports 80 and 443 are ports designated to HTTP and HTTPS traffic which is a protocol used opef TCP network communications. In general web browsers use these ports tPopular

• Monnit 4G LTE Gateway Not Connecting (customer's own data plan)

  If a 4G LTE Gateway is not Connecting to iMonnit Online (customer's own data plan) When a 4G LTE Gateway will not connect to iMonnit Online: The 4G LTE Gateway connects to supported carrier networks that operate with tPopular

• Setting Up a USB Wireless Sensor Adapter with iMonnit Online

  Setting Up a USB Wireless Sensor Adapter with iMonnit Online The Monnit USB Wireless Sensor Adapter is the current version of the Monnit USB Gateway. The Wireless Sensor Adapter connects to a PC through a USB cable. This gateway communicates wirelessly with sensors and transmits sensor data to iMonnit software through a utility that runs as an application on the host PC. Summary of Steps Add the gateway to the iMonnit Online account. Download and install the the Monnit Link GatewayPopular

• Enabling Local Configuration Page (HTTP Interface) of the Ethernet Gateway 4 through iMonnit Online

  If you are attempting to configure your Ethernet Gateway 4 using the local configuration page (HTTP Interface) using iMonnit OnlinePopular

• Ethernet Gateway 4 AutoIP Feature

  The Ethernet Gateway 4 AutoIP feature An Ethernet Gateway running version 1.0.6.6 gateway firmware or later includes a feature which allows a user to access the Local HTTP Configuration Page in order to configure the gateway without connecting the gateway to a DHCP enabled network. This feature is useful if you are operating your gateway on a network which requires a static IP address. It alSome readers

• Understanding the Gateway Sensor List

  Understanding Gateway Sensor Lists (Wireless Device Network lists) Sensor Lists are the manner by which sensors receive authorization to send data to gateways. Sensor Lists are the list of sensor ID's stored on a gateway that authorize the gateway to acknowledge a Join request from a sensor, allowing that sensor to link to the gateway. Sensor Lists are constructed in different ways. This article will provide details on how the Sensor List of gateways are assembled. Sensor Lists from MoSome readers

• Provisioning a Monnit 3G Gateway with a Custom APN

  Provisioning a Monnit 3G Gateway with a Custom APN In order to use the Monnit 3G Gateway with a carrier with a plan that is not provided by Monnit, you will need to have a SIM with an active data plan that supports M2M communication on the radio band your gateway operates. You will find the steps for provisioning the gateway to a custom APN below. Set up an iMonnit account and add the cellular gateway and wireless sensors. Obtain and activate a SIM card on your preferred cellular netwoSome readers

• Sharing Your Windows 10 PC Internet Connection with an Ethernet Gateway

  Sharing your PC's network connection with your Monnit Ethernet gateway You can share an Internet/network connection from your PC to an Ethernet gateway on a Windows 10 PC if your PC has at least one Ethernet port, and another network adapter (typically Wi-Fi). The most common configuration is sharing a Wi-Fi connection to the Ethernet port. This can be useful if you do not have a router with DHCP enabled to which you can connect the Ethernet gateway (as the Ethernet gateway operates with DHCPSome readers

• Configuring the GSM International Cellular Gateway for SIM Cards

  Configuring the cellular gateway (CGW) for any SIM is simple. Send an SMS to the SIM being used in the open CGW. Below are the instructions on how to accomplish this for the European market. Customer checks with the selected mobile operator (SIM provider) to know the APN name for the GPRS network (usually: ApnName, userName, password). Insert the new SIM in the Monnit CGW. Keep the CGW power off during this process. From any mobile phone send an SMS text to the assigned SIM number using tSome readers

• Executing a Full Factory Reset of the 2G or 3G Gateway

  Full factory reset of the 2G or 3G gateway In some scenarios, it may be necessary to completely reset your Monnit Cellular 2G or 3G Gateway. This full reset will clear out all configurations including APN provisioning which may be necessary in cases where troubleshooting a gateway that is unable to connect to your cellular carrier's network (among other issues). Steps Start with the gateway powered down (unplugged/switch to off). Press and hold Reset button, while the gateway is powerSome readers

• Gateway Management Message Definitions

  Gateway Management message definitions Monnit Gateways perform different operations which record a Gateway Management entry under the gateway's History. Gateway Management is an identifier for each of these different operations. Understanding the meaning of these messages can be useful in identifying common issues. This article outlines each of the Gateway Management definitions. Gateway Mangement message types 0 - Data (common sensor data messages delivered to the server) 1 - Send sensorFew readers

• If You See a RX Timeout! Error with the Serial MODBUS Gateway

  If you see a "RX Timeout!" error with the Serial MODBUS Gateway When first configuring (or on occasion after setup is complete), you may see an error indicating "RX Timeout!" when sending a command or poll to the Serial MODBUS Gateway. This indicates there is a communication error and is generally a result of a configuration or wiring issue. This article will provide steps for troubleshooting this issue. _Note: the Monnit provided Serial MODBUS Dongle only supports RS-485 and does not supportFew readers

• Setting Your Gateway Heartbeat to 0 Minutes to Transmit Sensor Messages Immediately

  Configuring your gateway to transmit sensor messages as soon as they are received With default configuration, gateway Heartbeats are set to occur on a schedule. This means that gateways receive sensor communications on the sensor Heartbeats, and queue the readings for delivery to the Monnit software on the gateway Heartbeat. There is a manner by which this behavior can be change so that the gateway transmits sensor readings to the Monnit software as soon as it is received by the gateway.Few readers

• If your 2G or 3G Gateway Reports Repeating "Gateway Management" Messages

  If you see repeating "Gateway Management" messages reported by your Monnit 2G or 3G Gateway The most common cause for this repeating Gateway Management on the Monnit 2G or 3G Gateways is a low CR2032 clock battery. Some 2G or 3G Gateways Monnit manufactures have a 3.6 V CR2032 coincell battery on the underside of the gateway's main-board which allows the gateway to keep an accurate time clock (which allows for connection to the cellular tower). Not all 3G Cellular Gateways Monnit offers incluFew readers

• USB Gateway or Wireless Sensor Adapter - Basic Troubleshooting

  If you find your USB Gateway or Wireless Sensor Adapter is not sending data to iMonnit software There may be a scenario, such as after a Windows configuration change, in which your USB Gateway is communicating with the computer but the data is not reaching the iMonnit software. If the gateway is recognized by the PC, and there are no issues with the hardware (for [steps resolving installation or driver issues, see this article](/en-us/article/troubleshooting-a-usb-wireless-sensor-adapter-or-usFew readers

• If a 3G or 2G Cellular Gateway Reports "Charge Fault"

  If you see the error "Charge Fault" on a 2G or 3G cellular gateway with battery backup The error Charge Fault is generally indicative of a physical condition affecting the power consumption and charging of a cellular gateway with a battery backup. This article will provide information on this issue and possible resolution. Possible Causes of a "Charge Fault" error The gateway is battery powered, and has been exposed to temperatures outside of the specifications The power adapter supplFew readers

• Alta Gateway BSN Firmware Update

  Updating the BSN Firmware on an Alta Gateway Each Monnit gateway has a chip called the BSN (Base Station Node also referred to as APN). This chip controls the radio transmission of the device. There is firmware on these chips that execute the radio operations. In the Alta line of gateways, these chips have upgradeable firmware. While the process to update this firmware is a manual process that must be done by Monnit Support on the backend, processing this firmware update generally results in bFew readers

• If a Sensor Not Added to Your Network is Communicating Through a Gateway On Your Network

  If a sensor that is not on the same network as your gateway is sending data to that gateway (or a sensor on your network sends data to a gateway not on the network) The manner by which sensors are authorized to communicate to gateways is through Sensor Lists. Once a gateway downloads a sensor onto its Sensor List, the sensor ID is not removed from the gateway's Sensor List unless the gateway's network is [Reformed](/en-us/articleFew readers

• Unlocking and Pointing a USB Wireless Sensor Adapter Gateway to Enterprise, Express, or MINE

  Unlocking and Pointing a USB Wireless Sensor Adapter Gateway to Enterprise, Express, or MINE Monnit USB Wireless Sensor Adapters and USB Gateways can be pointed to send data to local installations of iMonnit software. This can be done with the USB Gateway just as it can with other gateway types. There are some unique characteristics with the USB Gateway which makes the configuration unique. This article will provide details on these details with the USB gateways. Unlocking the USB GatewaFew readers

• Understanding Alta Gateway Data Logging

  Alta Gateway Data Logging Monnit Alta Gateways offer the ability to receive and retain sensor data upon loss of communication to Monnit software. If a gateway remains powered on and has an established connection to sensors, the gateway's radio and sensor network will remain active, and the gateway will log and retain the sensor messages that are received during the network downtime. These sensor messages will be subsequently uploaded to the Monnit server in batches. _Note: Logged messages areFew readers

• Designating Sensors to Gateways Using Separate Sensor Networks in iMonnit Online

  Designating Sensors to Gateways using separate Sensor Networks in iMonnit Online The manner by which sensors are authorized to communicate to gateways is through Sensor Networks. This means that sensors that are added to the same network in iMonnit Online will be authorized to communicate with the gateways on that network. If you wish to designate which gateways sensors are authorized to communicate with, you will need to assignFew readers

• Wireless USB Gateways, Host Computer Sleep Mode and Power Off

  Wireless USB Gateways, Host Computer Sleep Mode and Power Off If the MonnitLink™ wireless gateway or USB Sensor Adapter is unable to receive transmissions from the sensors due to the PC being off or asleep, the sensors will continue to try and link with the gateway (two times by default). If it is unable to link to the gateway it will enter “link mode” where it will search for another nearby gateway. If no gateway is found, the sensor enters "power save" mode, and will sleep for two hours befFew readers

• USB Wireless Sensor Adapter - Download New Sensors

  Downloading new sensor ID's on the USB Wireless Sensor Adapter In order for sensors to communicate with a gateway, the sensor ID's must be received by the gateway in order to authorize communication. On most gateways, there is a physical button which when pressed and immediately released will receive the sensor ID's which have been added to the same network as the gateway in the iMonnit software. Since USB Wireless Sensor AdapterFew readers

• Edge Gateway Configuration Interface

  Advanced Edge Gateway Configuration Interface The Monnit Advanced Edged Gateway contains a HTTP configuration interface in addition to the Express Core interface. The following will allow you to configure the Edge Gateway with this additional interface. Accessing the additional HTTP Configuration Interface There is a web address that can be accessed through a browser over port 5000 at the following URL: https://aegw-xxxxxx.local:5000 (where xxxxxx is the ID of the gateway) StepsFew readers

• Ethernet Gateway 4 - On Server Loss - Disable Wireless Network on Server Loss

  Disable Wireless Network on Server Loss - Ethernet Gateway 4 There may be applications in which you prefer that your gateway does not retain logged messages during loss of communication to the Monnit server. In applications where loss of network connection is frequent or network data usage needs to be carefully staggered, you may prefer to rely on the sensors to log data messages. In these scenarios, you can implement an Ethernet Gateway 4 which offers the feature, Disable Wireless Network onFew readers

• If Your Sensor Heartbeat is More Frequent Than Your Gateway Heartbeat

  If Your Sensor Heartbeat is More Frequent Than Your Gateway Heartbeat In some configurations, a user may configure a sensor Heartbeat to be more frequent than the gateway Heartbeat. This may be inadvertent or intentional. There are implications which result of this configuration which may be unintended. Where a user might see this configuration If a user is operating a cellular gateway that has a default Heartbeat of 60 minutes, but has configured sensors to have a more frequent HeartbeatFew readers