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iMonnit Online
Overview of basic software functions & FAQs.
Using the Monnit Communication Check Utility
Monnit Connection Tester The Communication Check Utility is a lightweight PC application which will allow you to test the connection between a PC and an iMonnit server. This utility will allow you to mimic data sent from your gateway to iMonnit software. The purpose of this utility is to confirm that there is a network path on which your devices can communicate with a iMonnit software. If you are implementing a locally hosted version of iMonnit software (such as iMonnit Enterprise, Express, o
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Creating Actions in iMonnit Online
Creating a new Action in iMonnit Online Actions in iMonnit software represent an escalation based on preconfigured conditions which result in an action event. There are two primary components of an Action: the Trigger event, and the Action event. The Trigger is the condition that initiates the escalation, and the Action is the activity executed by the software as a result of the trigger. Generally, the Trigger will be based on
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Premiere Subscription Expiration/Renewal
If your Premiere subscription expires When your iMonnit Premiere subscription expires, and you find iMonnit Online features are no longer available: In addition to the free iMonnit Basic subscription, Monnit also offers a paid yearly subscription for iMonnit Premiere which
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Notification (alert) Delay Function
Setting Up a Delay for an Action Actions (Notifications) offer the ability to send an alert after a delay period. This can be useful in scenarios where a particular triggering condition does not require an alert unless the condition persists for a certain amount of time. This article will provide information on this feature. Use case examples Refrigeration Monitoring An example of when this feature might be useful is common in refrigeration monitoring. Monnit sensors are often use
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Understanding Text Override Values
Understanding Text Override Values in Actions Text Override Values are a feature of Actions which allow you to enter text with a specific syntax into the Message of an Action which the iMonnit Online portal replaces with information from the triggering event. This allows you to customize the message of the Action delivered to the rcipient to include information specific to the triggering condition. This article will provide information on this feature. Note: for information on [configuring a
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Linking Users to Other Accounts in iMonnit Online
Linking Users to other accounts in iMonnit Online The iMonnit Online Portal allows a single user to be linked to multiple accounts. Linking a user to another account allows that user to view the Linked account with custom permissions, be included as a recipient of Actions from the Linked account, and view/configure sensors on the Linked account. This can be useful to a user that desires to maintain a single username but have access to devices/information on a separate account. An example of t
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Reports and Historical Sensor Data
Reports and Historical Sensor Data If you are looking to export historical sensor data using the Reports feature In the iMonnit Online portal, the Reports tab can be used to generate reports which detail historical sensor data in an Excel readable CSV spreadhseet. There are some functional details which are relevant to the manner by which this can be done. This article is helpful in providing information on this function as to help you most effectively use the Reports feature.
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Restrict or Enable Viewable Networks for a User in iMonnit Online
Restricting or enabling a User's permission for viewing a specific Network in iMonnit Online iMonnit Online allows the ability to restrict or enable a user from viewing specific sensor networks on your account. By default, a Standard User is not provided permission to view Networks on an account. This article provides the steps to designate which sensor networks you allow a user to view. Summary of steps Log into your iMonnit Online account from an Administrator user Click the Users t
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Forgot iMonnit.com Username or Password
Forgot iMonnit.com Username or Password If you are unable to log into the iMonnit.com Online Sensors portal as a result of a forgotten username or password
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Disarming and Rearming Actions
Disarming and Rearming Actions Concept of Disarming and Rearming Actions Actions are the manner by which email, SMS, or Voice Call notifications are delivered to customers based on triggering conditions. There are two manners by which a user can respond when a notification is delivered. These responses are **Disarming **and **Rearming **the Action. This article will outline the concepts behind this escalation. General Action Escalation The two main components of an Action are
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Actions - Understanding System Actions
Understanding System Actions System Actions allow for a user to configure logic in relation to notifications and/or Add-on devices (such as Control Units, Local Alerts). System Actions are used in conjunction with the Action tab when configuring Actions in the iMonnit Online Portal. Actions are triggered by a triggering condition or event, and offer the following interactions: Send a notification (Email, SMS, or Voice Call) Send a Control Unit Command Send a Local Alert message (message
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SMS Alerts: Differences Between External Provider and Direct Delivery
Differences between External Delivery and Direct SMS elections Monnit offers two manners by which SMS messages can be delivered to users. These options are External Delivery (which has no additional cost) and Direct Delivery (which is a paid service managed by Notification Credits). This article will discuss the differences and costs involved. For a list of Countries and Notification Credit cost per
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Sensor Calibration Certificate
Sensor Calibration Certificate Summary: Guide to creating a calibration certificate in iMonnit. Creating a sensor calibration certificate will mask the calibration tab from those who should not have permissions to adjust these settings. Permissions for self certifying a calibration must be enabled in user permissions. Because of this this process is composed of two main parts, enabling permissions and creating the certificates. Part 1 - Enabling Permissions Verify that you have p
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Updating the Primary Contact on Your iMonnit Online Account
How to update the Primary Contact on your iMonnit Online account The Primary Contact on the iMonnit Online account may receive important correspondence from Monnit regarding your account subscription, credits, or contacts regarding server events. It is important to make sure the Primary Contact on the account is up to date. Steps for updating the Primary Contact in the New Look 3.0 iMonnit interface Log into your iMonnit Online
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Editing a User's Notification Details
How to edit a user's Notification Details Each user has a section for configuring Notification Details. This includes contact details for Email, SMS, and Voice Call. This article will advise how to make changes to Notification Details. Summary of Steps Log into your iMonnit.com account from an Administrator or the user you are editing (if that user has permissions to edit their own configuration). Click the Users tab in the primary menu in the left-hand si
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Setting Inactivity Alert Time
Setting Inactivity alert time for sensors Summary The Inactivity time for your Inactivity Action is an important consideration in avoiding being alerted when your sensor is not actually inactive. Inactivity time is counted by the iMonnit software. Because there may be delay in when the iMonnit software receives sensor readings as a result of the communication chain (Sensor Heartbeat > Gateway Heartbeat > iMonnit software), it is important to set your Inactivity Time duration such that it
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Adding a User in Your iMonnit Online Account
Adding a User to your iMonnit Online account If you have an iMonnit Premiere subscription, you can add multiple users to your iMonnit Online account (iMonnit Basic only supports a single user). This article will provide steps for addition an additional user to your iMonnit Online account. For information on upgrading to iMonnit Premiere, see the following article: Premiere Subscription Expiration/Renewal. Steps Log int
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Pausing Actions
Pausing Actions for sensors Summary: Instructions to temporarily or indefinitely pause all notifications from a single sensor. While sensor alerts are one of the primary reasons for using Monnit wireless sensors, there may be times when you need to temporarily stop notifications from being sent from a sensor. If this is your case follow the instructions bellow: Select the "Sensors" option in the main navigation menu located on the left side of the screen.  activity is detected during an assessment. The default Heartbeat for a sensor is 120 minutes (2 hours), but is configurable to as frequent as
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How iMonnit HX Works
How iMonnit HX works The standard minimum Heartbeat for sensors being used in iMonnit Online is 10 minutes. While a 10 minute Heartbeat is more than adequate for most users, Monnit recognizes the necessity of some customers to operate with a more frequent Heartbeat. This is why Monnit offers special credits that allow the ability to set a sensor Heartbeat to be as frequent as 1 minute using iMonnit Online. This is offered in the form of iMonnit HX Credits. These Credits allow iMonnit Premier
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Understanding the Snooze Setting of an Action in iMonnit Online
Understanding the Snooze Setting of an Action in iMonnit Online Actions in iMonnit have a settings called Snooze. You might be familiar with this as the "Don't Alert again for (Snooze)" setting in iMonnit's Classic View. This configuration allows an Action to contin
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Creating an iMonnit Online Account
Account Overview iMonnit is a cloud-based, mobile internet platform for managing your products. Registering your account is essential because this is the first step in getting your sensors up and running. For your convenience, you can use any desktop browser or our App to register and maintain your account. The App is available in both Android and iOS devices. Creating an account Creating your iMonnit account is crucial unless you are using one of our on-premise software solutions or a
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Differences in Sensor Reading Actions and Advanced Actions
Differences in Sensor Reading Actions and Advanced Actions Monnit offers two types of Actions which can be similar in operation but have some key (but subtle) differences which may determine the manner in which you operate with notifications. This article will outline some of these difference as to provide an understanding of the different Action types and how to implement them. A common question A very common question that might trigger the need to understand the difference between Sens
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If an Action Continues to Send Notifications Outside of a Configured Schedule
If You Continue to Receive Notifications Outside of an Action's Configured Schedule in iMonnit Online iMonnit Online offers the ability of a schedule to be applied to Actions. This enables you to only receive Notifications from an Action during specified periods of a day/week/month. When a schedule has been applied to an Action, there is a particular behavior which will allow the Notification to continue to send on its Snooze time (default 60 minutes) if the Action is not disarmed. This artic
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Creating a Sub-Account
Sub-Account Overview The most efficient way for you to separate and maintain data for each of your clients/customers is to create their accounts for them, under your main account. Pricing for Premier is based on how many sensors the client will be using. You may find the breakdown in costs by clicking here: iMonnit Premiere Subscription options Creating a Sub-Account for a customer Sub-Accounts allow the administrators in the mai
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Removing Devices from a Network in iMonnit Online
How to remove devices from a Network in your iMonnit Online account You can remove devices from a network in iMonnit Online. The devices can subsequently be added to a different network if so desired. It is worth considering that you will want to reform the network of any gateway on the associated network from which a sensor is removed. Summary of Steps Note: you will need Administrator privileges to remove devices from a network. Log into your https://www.imonnit.com/ account. Cl
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Setting Snooze Time to 0
If You Set the Snooze Time of an Action to 0 The Snooze feature of an Action allows for an Action to send repeat notifications at set intervals if the Action is not disarmed (for information regarding Disarming Actions, see Disarming and Rearming Actions). The default Snooze time is 60 minutes. This means the Action will trigger and send a configured notification when it is first triggered, and if no user-action is taken to Disarm the A
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Adding a new iMonnit Premiere Subscription to your iMonnit Online account
Adding an iMonnit Premiere Subscription What is iMonnit Premiere? iMonnit Premiere is a 12 month software subscription for your wireless sensor network. Upgrading your iMonnit account to iMonnit Premiere enhances your account with additional advanced features for a minimal annual cost. There are key differences between the free iMonnit Basic account and an iMonnit Premiere account. This article wil
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Notification Credit Cost Per Country
Notification Credit cost per country When using the Direct Delivery SMS feature (information regarding the difference between the External Delivery and Direct SMS can be found here), Notification Credits are charged to delivery the SMS messages from Monnit. The number of Notification Credits charged for each message depends on the country to which the message is being delivered. This is listed below
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Generating Access Token in iMonnit Online
Generating Access Tokens in iMonnit Online What are Access Tokens An Access Token is a uniquely generated alphanumerical code which will allow a technician access to your iMonnit Account for a specified period of time (24 hours by default). It can be extended or revoked if the problem is solved and you no longer wish to grant access. This Token accommodates EU GDPR compliance. When contacting Monnit Support, you may be asked
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If a Report Download Link Does Not Load a Webpage
If You Create a Report and Find that the link to the Report Does Not Load a Webpage to download the report There may be a few scenarios when you create a Report in iMonnit Online, and find that when the Report download link does not load a webpage. There may be a few causes for this. If you encounter this issue, the article below may help you resolve it. Summary of Steps: Check that the Report Name does not contain nonstandard characters Check that there are 30 sensors or less on a N
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If You Wish to Print Your iMonnit Online Page
Printing the iMonnit Online page Depending on your browser, you may find that printing the iMonnit Online page results in an unformatted result. This is a result of the browser and how it interprets the page for printing. There is a manner by which you can configure some browsers to print the page view rather than the interpreted view. This is useful for printing charts from iMonnit Online. This article will provide information on doing so using the current Chrome and Edge (version 80 and lat
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Switching Between the Classic View and New Look of iMonnit Online
Switching Between the Classic View and New Look of iMonnit Online The iMonnit Online Portal currently offers two user experiences with different graphical user interfaces. The New Look 3.0 site has a modern design that translates well to mobile view. The iMonnit Classic View offers Monnit's originally designed user interface. There are some differences between the two views which may prompt a user to switch between the two views. While Monnit will be phasing out th
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iMonnit Data Backup
iMonnit Data Backup Monnit maintains data regular data backups on our servers. We process backups with the following details. Full Backups There is a full backup of each database completed once per week. This file contains all data from the selected database at the time the process runs. We store this backup locally in the datacenter for two weeks. In addition, there is an automated job that encrypts the backup and uploads it to a geographically redundant location. Log File Backups T
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Deleting an Action
If You Need to Delete an Action The steps below will provide you with the steps for deleting an Action in the iMonnit Online portal. Log into your iMonnit Online portal Click the Actions tab in the primary menu in the left-hand sidebar Click the name of the Action you wish to delete Click the Trigger tab Click the Delete Action Button button toward the right side of the page  and gateway(s)can be modified. This easy to use platform is available on the mobile app and can be downloaded from any app store, so you’ll be able to view your sensor activity anywhere and at any time. You can access iMonnit on any internet browser simply by typing https://www.imonnit.com into the address bar. In addition, you can also download the iMonnit App from to your smart
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Deactivating Action Alerts
Deactivating Actions in iMonnit Online Deactivation of actions can be necessary for a number of reasons. This article will walk you through how to disable actions and deactivate an email and/or phone notification. Deactivating an Event Open iMonnit. Select Actions in the main navigation menu. All the actions on your account will display on the page. A green dot on the action means that notification is active. .
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Primary Contact Receiving the Notifications of Every User
If the Primary Contact on the account starts receiving the notifications of every User iMonnit Premiere supports multiple Users, whereas the free iMonnit Basic subscription supports only a single User. Therefore if your iMonnit subscription lapses, the additional Users on the account are disabled and only the Primary Contact User on the account
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Actions - Sending to a Custom Email to SMS Carrier
Configuring Actions to send to a Custom Email to SMS Carrier Actions in iMonnit are capable of delivering notifications via SMS to users that are configured to receive SMS notifications. There are free SMS notifications (External Delivery) which utilize the Email to SMS system of each carrier to convert an email to SMS. In the iMonnit system, there is no cost to using this SMS feature. Because this system requires the use of the Email to SMS system of the carrier for the mobile number, the car
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404 or 453 Error When Clicking Linked Accounts in iMonnit Online
404 or 453 Error presented after attempting to access a Linked Account If you have a user that utilizes Linked Accounts, it is possible that attempting to access any Linked Account throws a 404 or 453 error when you attempt to access the account if one the Linked Accounts has been deleted since the Link was initiated. Resolution In order to resolve this, you will need to reach out to Monnit Support to remove the broken link. Once the broken link to the deleted account is removed, the u
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Notes - Adding Notes to a Sensor Reading in iMonnit Online
Adding Notes to a Sensor Reading in iMonnit Online The iMonnit Online Portal accommodates the functionality for adding notes to a recorded reading in the iMonnit Online Portal. This may be useful for adding a description of an event which the sensor recorded, documenting the execution of a calibration, or other similar events. Once the note is created, a user can go back and view or create a Report which exports the recorded notes for a specific date range. Adding Notes Log into the iMo
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